Order Tracking

There are two easy ways to stay up-to-date on the status of your order:

Visit our Order Tracking to view your order status by using the ‘Tracking ID’ received via email. Example of tracking ID - YCHVGSG24038000013.

Log into My Account and review your order history.

Why am I not seeing any tracking scans for my order?

Tracking information may not be available for the first 24 to 48 hours after you receive your Shipment Confirmation email. Several days may pass between package scans as your order moves between carrier locations. We assure you that this will not affect your expected delivery date.

Click here to enter live tracking via our courier partner.

When will my order get processed?

Orders placed after 12 p.m. SGT Monday - Friday may not be processed until the following business day. Weekend orders will be processed the next business day (Monday). Weekend delivery is not available.

When will my order ship?

COVID-19 UPDATE: We’re taking extra care with your order during these challenging times. We’ve implemented a number of safeguards in our partner distribution centers to ensure everyone’s health and safety. We’ll send you emails to keep you updated on the progress of your order. Orders with Standard Delivery should still arrive within the quoted 5-10 business days.

You will be provided the carrier name and tracking number via email once your order ships. Orders shipped within the Singapore will arrive via EasyParcel.

Note: In most cases, your order is finalized immediately and cannot be changed or canceled. You may receive several shipments to complete the fulfillment of your order.

What Delivery Options do you offer?

EasyParcel

DELIVERY TYPE	COST	TIME FRAME
STANDARD	SGD 10.00	5-10 business days*
EXPEDITED	N/A	N/A
OVERNIGHT	N/A	N/A

SGD 10.00 Flat Rate Shipping & Handling is available for orders below SGD90.00 in merchandise subtotal (after savings) shipping via Standard service to Residential Addresses and PO Box destinations. Orders with a merchandise subtotal of above SGD90.00 will receive free shipping & handling. Not all services are available for all destinations. Available service options will be displayed at checkout.

*Delivery to PO Boxes will take place if there is nobody home to accept the delivery.

NOTE: Orders placed after 12 p.m. SGT Monday - Friday may not be processed until the following business day. Saturday delivery is not available.

Shipping & handling charges - which include taxes, duties and brokerage fees where applicable - will automatically be added to your total during Checkout.

Do you offer a Ship-to-Store option?

We do not offer this option at this time; however, we do offer SGD 10.00 Flat Rate Shipping & Handling for orders below SGD 90 in merchandise subtotal shipping via EasyParcel Standard service within Singapore.

Can I ship my order internationally?

At this time, we only ship to addresses that are located within Singapore.

Flat Rate Shipping & Handling

SGD 10.00 Flat Rate Shipping & Handling is available for all orders. Free shipping is applicable for orders for SGD 90 & above.

What if my package is late or lost?

If your order hasn't arrived, please call the carrier and allow one additional business day past the delivered scan, or one additional business day after your shipping time frame. If your package still has not arrived, please call us at 800-101-3380 from Monday-Sunday, 9:00am-9:00pm SGT.

NOTE: Be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.

What if my item arrives damaged?

If your order arrives with a damaged or defective item, please call us at 800-101-3380 from Monday-Sunday, 9:00am-9:00pm SGT. We will be happy to take a look at your order and discuss options!